Refund policy

 

Return of Goods

You have the right to return purchased goods without giving any reason. You are however required, in case of an intended refund or withdrawal from the contract, to notify the supplier in writing within 14 days of receiving the goods. In this case, you cover the costs that occur due to returning the purchased product. Products have to be unused, undamaged and in their original packaging. The supplier is not obliged to accept cash on delivery shipments or shipments that do not meet the supplier's general terms and conditions.

Exceptions to the Return of Goods:

You cannot return ordered goods under the following conditions in the following cases:

• for machines, appliances, computer equipment, audio and video recordings and computer programs, if you have already opened the security seal or unpacked it from its original packaging
• in the case of the supply of books
• if the product is custom-made and tailored to your needs
• if it is a perishable product or a product that has already expired (for example: used CD, cartridges, toners and other consumables, beverages, food ...)

In exceptional cases, when the items are not returned in accordance with the Consumer Protection Act (ZVPot), we can offer the consumer a repurchase of the item with appropriate compensation, which is determined upon return. Reduced repurchase is taken into account when the consumer has confirmed this by email. As a consumer, you may only use the above mentioned repurchase when ordering another item of equal or higher value.

To receive a form for the return of goods or a notice for contract withdrawal, click here.

Contract Withdrawal

For distance contracts or contracts concluded off-premises, as a consumer, you have the right to inform the company within 14 days of your withdrawal from the contract, without stating a reason for your decision. You will only be charged with the costs in accordance with the seventh paragraph of Article 43.d of the ZVPot Act.

In the event of contract withdrawal, we shall return all received payments immediately or no later than 14 days after receiving the notice of withdrawal.

You may submit your notice of withdrawal to the company using the form provided here or by making an unambiguous statement indicating that you are withdrawing from the contract.

It is presumed, that you as the consumer have submitted the statement of withdrawal in time, if sent within the stated contract withdrawal deadline.

Exercising the Right to Withdraw from the Contract

If you withdraw from the contract, we will return all payments received from you, excluding shipping costs, without unnecessary delays and in any case no later than 14 days, after we have been informed of your decision to withdraw from the contract. In regards to the refund, we will use the same payment methods as you had used for the initial transaction, unless you have explicitly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement. We reserve the right to withhold funds until we have received returned goods.

Return the goods to us or hand them over without undue delay in any case no later than 14 days from the day you notify us of the withdrawal from the contract. The deadline is met if you return the goods before the expiration of 14 days. You are responsible for any reduction in the value of the goods resulting from conduct that is unnecessary and found to be inconsistent with the nature, character and function of the goods.